---
title: "Returns & Refunds"
date: 2026-07-02
modified: 2026-07-02
url: "https://candieswholesaler.com/returns/"
markdown_url: "https://candieswholesaler.com/returns.md"
type: page
excerpt: "Returns & Refunds Candy is a perishable food product, so for food-safety reasons returns are limited to orders that arrive damaged, defective, incorrect, or short. This policy applies to wholesale and bulk orders shipped across the United States and Canada. Inspect your order on delivery Please check your shipment when it arrives. If any item […]"
---
# Returns & Refunds

Candy is a perishable food product, so for food-safety reasons returns are limited to orders that arrive damaged, defective, incorrect, or short. This policy applies to wholesale and bulk orders shipped across the United States and Canada.

## Inspect your order on delivery

Please check your shipment when it arrives. If any item is damaged in transit, defective, incorrect, or missing from your order, [contact our wholesale team](/contact/) promptly with your order details and photos of the issue so we can put it right.

## Replacements and refunds

For verified damaged, defective, incorrect, or short shipments we will arrange a replacement or a refund for the affected items. Approved refunds are issued to the original payment method or wholesale account used for the order.

## Items we cannot accept back

For food-safety reasons we cannot accept the return of food items that were supplied correctly and are no longer in their original, unopened condition, including change-of-mind returns of opened product. This does not affect your rights in respect of items that arrive damaged, defective, or incorrect.

## Wholesale and quoted orders

For custom, pallet, or quoted programs, any specific return arrangements are confirmed with you on the order. If you are unsure how this policy applies to your order, please [get in touch](/contact/) before returning anything.